ABOUT US

The team at Cool 4 Canines are completely dedicated to your total satisfaction, both through our catalogue and website. If you have any questions, suggestions or comments please email us at info@cool4canines.co.uk or write to us at

Sales
Cool 4 Canines Limited
Unit 3 Select Business Centre
Lodge Road
Staplehurst
Kent TN12 0QW

Telephone 0870 733 9050
Fax 01580 895799

MAKING A PURCHASE

Making a purchase could not be easier. You can order by mail through our catalog, or by printing off the order form on the website, or simply order online by clicking on your selected items to add them to your shopping cart. When you are finished, click on order to give us your details and pay. We accept all major credit and debit cards, you may also send a cheque if you prefer but allow for 7 days extra delivery time for clearing.

TAX CHARGES

VAT at the current rate (where applicable) is included in the prices shown but excludes postage and packing, which will be charged as shown in the catalogue and website.

GUARANTEE

We will acknowledge your complaint within 2 working days, and will try to resolve the problem immediately or in any case within 5 working days. You will always be kept informed of the progress of your complaint.

Your Statutory Rights are not Affected.

REACHING US

If you need to reach us, please email us on info@cool4canines.co.uk, alternatively call us on 01580 895795 or write to us at the aforementioned address.

PRIVACY POLICY

Cool 4 Canines Limited does not disclose any customer information to third parties. Only information collected during the placement of an order is held by us and is solely to enable us to fulfil that order, and is collected by ourselves only, not third parties.

PAYMENT OPTIONS

We prefer that you pay by Credit or Debit card online, but you can, if you prefer, send a cheque to our address, but please allow an additional 7 days for clearance. You can also pay by post using postal orders to the order value.

RETURNS POLICY

Here at Cool 4 Canines we want you to be 110% satisfied with your full experience with us. If you are not totally happy with something you purchased, please return it for an exchange or refund within 30 days. No exchanges / refunds will be entertained after 30 days. A contract of sale will be deemed to exist between Cool 4 Canines Limited and you (the customer) from the time that the goods are prepared for despatch from our premises. You should therefore be surethat you read and understand the following.

If you are returning goods because they are faulty or because of an error on our part we will gladly give you a 100% refund including carriage costs.

However, if the product is what you ordered we will deduct the carriage charges from your refund.

If your package arrives damaged, please report it to us immediately. You must also report any damaged packages to the carrier at the time of receipt. We cannot issue a refund for any damaged product, or carriage charges for that product, if both of these procedures have not been followed.

We refund carriage costs only if the return is a result of our error. If you decide that the product was a mistake on your part the item’s postage must be paid by you to return it.

You can cancel your order by telephone before it is shipped. If you are returning an item, please let us know the reason for the return. If however, the item has had to be specially ordered by us we reserve the right to charge a restocking fee.